No AI bill per conversation
With Trengo, every AI conversation after the free allowance costs €0.25 to €0.30. The better the AI works, the higher the bill. With Neuramerce, the AI is included in the subscription.
Comparison · updated October 2026
Trengo alternative: the inbox that already knows your orders
Trengo bundles email, chat, WhatsApp and telephony into one inbox, with integrations for your webshop or website, and bol.com. Neuramerce does that inside the platform your shop itself runs on: orders, returns and customer value sit next to the conversation without an integration, and the AI doesn't charge per conversation.
Inbox included in every Neuramerce subscription
TL;DR: who is what for?
Choose
if you sell a lot through bol.com or Amazon, keep your webshop on another platform or mainly need lots of integrations outside e-commerce. Trengo integrates with many systems and has a Dutch-speaking team.
Choose
if your webshop runs or will run on Neuramerce, or on WooCommerce via the Neuramerce WP plugin: your team sees orders, returns and customer value next to every conversation and pays no AI costs per conversation. Without a separate integration, that only applies to shops on Neuramerce itself.
The full comparison
Trengo compared on what both systems do themselves. Trengo wins on marketplaces and integrations; the difference lies in where your customer data comes from. With Neuramerce, the inbox is the same system as your shop.
Neuramerce is still very much in development. Need a particular integration or feature? Let us know: many features can be built fairly quickly. Feel free to get in touch.
Neuramerce is still very much in development. Need a particular integration or feature? Let us know: many features can be built fairly quickly. Feel free to get in touch.
| Feature | Neuramerce | Trengo |
|---|---|---|
| Channels | ||
| Email, live chat and WhatsApp in one queue | Built in | Built in |
| Instagram and Messenger | Built in | Built in |
| Telephony in the same inbox | Built in | Trengo Voice |
| bol.com and marketplace messages | No | bol.com and Amazon |
| Webshop | ||
| Orders and customer value next to the conversation | Same system, no integration | Via an integration with your shop |
| Refund or cancellation from the conversation | No, via the Orders module | Not publicly confirmed |
| Return and warranty case in the conversation | Built in | Not found |
| Live visitors with shopping cart and proactive chat | Built in | Proactive chat, no live list |
| AI | ||
| AI chatbot that answers on its own | On the chat widget | Autopilot, all channels |
| AI draft replies for your team | Built in | HelpMate |
| Translate customer messages with one click | With one click | Not publicly confirmed |
| Team | ||
| Canned responses with variables | No | Built in |
| SLA monitoring and routing rules | No | Via rules, no SLA module |
| Customer satisfaction measurement (CSAT) | No | Built in |
| Dutch-language admin interface | Yes | Yes |
| Cost | ||
| Cost | Included in the platform | From €299 per month, 10 users |
| AI costs | No charge per conversation | €0.25 to €0.30 per conversation |
Comparison based on public information, October 2026. Trengo is a trademark of Trengo B.V.; we are not affiliated. Spot something that's wrong? Let us know
What does your Trengo stack really cost?
The Trengo plan is just the start. Add the AI surcharge per conversation, the integrations with your shop and their maintenance. Compare that total with one platform rate that includes the Inbox.
Estimated saving per year
€ 4.338
vs. € 5.628/year with Trengo
Claim this savingIndicative, excl. VAT. Enter your own amounts. Compared with Neuramerce Pro, €1,290 per year with annual billing.
Why webshops switch from Trengo
Rarely because Trengo falls short. Usually because the inbox and the webshop remain two systems. Or because they want an all-in-one solution that's also a good deal more affordable.
Orders without an integration
The order, the return and the customer value don't come from an integration but from the same system. Nothing drifts out of sync.
Returns and warranty in the conversation
You open and edit a return or warranty case from the conversation, with status, costs and timeline alongside.
No plan for ten users
Trengo starts with a plan for ten users. A team of three pays for room it doesn't use. With Neuramerce, the Inbox is part of the platform rate.
One bill, one support team
No separate inbox next to your shop, mailing and CRM. One platform, one support team.
Switching in 4 steps
Your customers won't notice a thing. We connect your channels and keep Trengo running alongside until everything works.
Demo and intake
30 minutes. We look at which channels, rules and integrations you use in Trengo and whether the platform covers them. Honest answer included, about bol.com too.Connect channels
You connect your email addresses, WhatsApp number, Instagram, Messenger and the chat widget to the Inbox.Run side by side
For a few days, conversations come in to both systems. That way you see in your own day-to-day work whether everything is right.Go live and cancel
Once everything runs as it should, you cancel Trengo. One environment, one bill.
FAQ
Frequently asked questions about switching from Trengo.
For webshops running on Neuramerce, yes: email, chat, WhatsApp, Instagram, Messenger and telephony come into one inbox, with orders and returns next to the conversation. If you sell a lot through bol.com or Amazon, Trengo is further ahead right now: those messages don't come into our inbox yet.
Not from the conversation itself yet. You see the order next to the conversation and open it in the Orders module with one click. Return and warranty cases, however, you edit directly from the conversation.
The AI chatbot on your site and the draft replies for your team are included in the subscription. There's no charge per conversation, as there is with Trengo.
Yes. You can keep Trengo running for bol.com messages and handle the rest in the Inbox. Once you no longer need it, you cancel.
Nothing extra: the Inbox is part of the platform subscription. You pay one rate for site, shop, inventory, customer contact and marketing.
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Read morePlus: tomorrow.
What you'll need tomorrow is already in there. No extra subscription, no integration project. New modules arrive as soon as they're ready.
All modulesCurious what your customer contact stack costs you?
Bring your list of tools to the demo. We'll run the numbers and tell you honestly whether switching makes sense.