Log inRequest a demo
Modules/Customer contact/Reviews

Social proof.
On autopilot.

Ask for reviews automatically at the right moment, show them where they convert and check low scores before they go live.
See pricing

Replaces Trustpilot subscriptions and review plugins, among others

Reviews overview for Grill Bill with the average score, the collection funnel and reviews awaiting moderation.
What's included

From delivery to five stars.

Smart timing

Review request after delivery plus a buffer — not while the parcel is still on its way.
  1. Sequence on: customers get a request automatically
  2. Set the days after the order yourself
  3. Reminder after a number of days you choose
Email collection: the automatic sequence is on, the request goes out 7 days after the order, with a reminder.

Widgets for your site

Stars on product pages, carousels on your homepage — in your own brand style, without a plugin.
  1. Average score and number of reviews
  2. Review card with stars, text and name
  3. Read more opens all reviews for the product
Product page on grillbill.eu with a reviews block: score 4.8 and four review cards with stars and photos.

Rich snippets

Stars in Google search results through automatic structured data.
  1. Review JSON-LD on or off
  2. Adds AggregateRating schema for search engines
  3. Widget options are separate from the snippets
Review settings, scrolled down: widget options and the toggle for JSON-LD structured data.

Neura AI summarises

Recurring complaints and compliments summarised per product — know what to improve.
  1. Filter reviews by product or group
  2. Search across all reviews
  3. Reviews split by products, courses, recipes
Managing reviews with a product or group filter, a search field and tabs per subject and status.

Moderate and reply

Low score? It waits for your approval before it goes live. You can post a public reply under every review.
  1. Low scores wait under In behandeling (pending)
  2. 2 stars: only live once you decide
  3. Write a public reply under the review
A 2-star review sits in the queue with a draft reply and the actions Publish, Block and Reply.

Impact on conversion

See the conversion difference on pages with and without reviews.
  1. Conversion: invitations that led to a review
  2. New reviews this month in one tile
  3. A/B test on emails, winner by conversion
Reviews overview with 31 new reviews this month, 418 invitations, 131 reviews and 31% conversion.
app.neuramerce.com/modules/reviews/collectYour dashboard
Email collection: the automatic sequence is on, the request goes out 7 days after the order, with a reminder.
Product page on grillbill.eu with a reviews block: score 4.8 and four review cards with stars and photos.
Review settings, scrolled down: widget options and the toggle for JSON-LD structured data.
Managing reviews with a product or group filter, a search field and tabs per subject and status.
A 2-star review sits in the queue with a draft reply and the actions Publish, Block and Reply.
Reviews overview with 31 new reviews this month, 418 invitations, 131 reviews and 31% conversion.

Reviews as management information.

Reviews are more than marketing — they're the most honest feedback on your range and your delivery.
  • Moderation holds back low scores until you've reviewed them, so nothing catches you by surprise afterwards.
  • Inventory flags products with falling scores before you reorder them.
  • Website Builder shows review widgets that follow your brand style automatically.

Want to see how it works with your shop?

In 20 minutes we'll show you the module with your own shop as the example.
See pricing
More in Customer contact & alongside
Inbox
Email · chat · WhatsAppWebsite Builder
Template DSLNeura AI
Your smart colleague