No customer card via an integration
With Belco, the customer card comes from your shop platform. With Neuramerce, it's the same system: order, return and customer value never drift out of sync.
Comparison · updated October 2026
Belco alternative: your inbox and your webshop in one
Belco is a Dutch customer service tool for webshops, with integrations for CCV, Lightspeed, Shopware and bol.com. Neuramerce puts the inbox inside the platform your shop itself runs on: orders, returns and warranty sit next to the conversation without an integration, and the AI is included in the subscription.
Inbox included in every Neuramerce subscription
TL;DR: who is what for?
Choose
if you keep your current shop on CCV, Lightspeed or Shopware and only want a Dutch inbox alongside it, or if bol.com messages need to be in the same queue. That's where Belco is strong.
Choose
if you're looking for a platform where webshop, inventory and customer contact come together: orders, returns and warranty sit next to every conversation, and the AI is included in the subscription.
The full comparison
Belco compared on what both systems do themselves. Belco wins on bol.com and integrations with Dutch shop platforms; the difference lies in whether your inbox sits next to your webshop or inside it.
Neuramerce is still very much in development. Need a particular integration or feature? Let us know: many features can be built fairly quickly. Feel free to get in touch.
Neuramerce is still very much in development. Need a particular integration or feature? Let us know: many features can be built fairly quickly. Feel free to get in touch.
| Feature | Neuramerce | Belco |
|---|---|---|
| Channels | ||
| Email, live chat and WhatsApp in one queue | Built in | Built in |
| Instagram and Messenger | Built in | Built in |
| Telephony in the same inbox | Built in | Built in |
| bol.com and marketplace messages | No | bol.com |
| Webshop | ||
| Orders and customer value next to the conversation | Same system, no integration | Customer card via an integration |
| Refund or cancellation from the conversation | No, via the Orders module | Not publicly confirmed |
| Return and warranty case in the conversation | Built in | Not found |
| Live visitors with shopping cart and proactive chat | Built in | Add-on, €19 per month |
| AI | ||
| AI chatbot that answers on its own | On the chat widget | Not found |
| AI draft replies for your team | Built in | BelcoAI |
| Translate customer messages with one click | With one click | Not publicly confirmed |
| Team | ||
| Canned responses with variables | No | Not publicly confirmed |
| SLA monitoring and routing rules | No | Routing to teams, SLA not found |
| Customer satisfaction measurement (CSAT) | No | Not publicly confirmed |
| Dutch-language admin interface | Yes | Yes |
| Cost | ||
| Cost | Included in the platform | From €45 per agent, minimum 3, plus €299 setup fee |
| AI costs | No separate AI add-on | BelcoAI €29 per month, included in Premium |
Comparison based on public information, October 2026. Belco is a trademark of its owner; we are not affiliated. Spot something that's wrong? Let us know
What does your Belco stack really cost?
The Belco per-agent plan is just the start. Add the AI and visitor add-ons, the setup costs and the maintenance of your integrations. Compare that total with one platform rate that includes the Inbox.
Estimated saving per year
€ 4.085
vs. € 5.375/year with Belco
Claim this savingIndicative, excl. VAT. Enter your own amounts. Compared with Neuramerce Pro, €1,290 per year with annual billing.
Why webshops switch from Belco
Rarely because Belco falls short. Usually because the shop, the inventory and the inbox are three separate systems. Or because they want an all-in-one solution that's also a good deal more affordable.
Returns and warranty in the conversation
You open and edit a return or warranty case from the conversation, with status, costs and timeline alongside.
AI without an add-on
BelcoAI costs €29 per month, the visitor overview €19. With Neuramerce, the AI chatbot, draft replies and live visitors are included in the subscription.
Live visitors with shopping cart
You see who's on your site right now and what's in their shopping cart, and start a chat yourself when someone hesitates at checkout.
One bill, one support team
No separate inbox next to your shop, mailing and CRM. One platform, one support team.
Switching in 4 steps
Your customers won't notice a thing. We connect your channels and keep Belco running alongside until everything works.
Demo and intake
30 minutes. We look at which channels, integrations and AI features you use in Belco and whether the platform covers them. Honest answer included, about bol.com too.Connect channels
You connect your email addresses, WhatsApp number, Instagram, Messenger and the chat widget to the Inbox.Run side by side
For a few days, conversations come in to both systems. That way you see in your own day-to-day work whether everything is right.Go live and cancel
Once everything runs as it should, you cancel Belco. One environment, one bill.
FAQ
Frequently asked questions about switching from Belco.
If your webshop runs or will run on Neuramerce, yes: customer contact, orders, returns and inventory sit in one system. If you want to keep your shop on CCV, Lightspeed or Shopware, or if bol.com messages need to be in the same queue, Belco is a better fit.
Not yet. Belco can do that. If you sell a lot through bol.com, that's a reason to keep Belco for now or to use it alongside Neuramerce.
The AI chatbot on your site and the draft replies for your team are included in the subscription. There's no separate monthly AI add-on.
Not from the conversation itself yet. You see the order next to the conversation and open it in the Orders module with one click. Return and warranty cases, however, you edit directly from the conversation.
Nothing extra: the Inbox is part of the platform subscription. You pay one rate for site, shop, inventory, customer contact and marketing.
Other comparisons
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Read morePlus: tomorrow.
What you'll need tomorrow is already in there. No extra subscription, no integration project. New modules arrive as soon as they're ready.
All modulesCurious what your customer contact stack costs you?
Bring your list of tools to the demo. We'll run the numbers and tell you honestly whether switching makes sense.