1. Scope
These terms apply to all use of the Neuramerce platform, provided by Forint Alkotás Kft., Tázerdő Dülő 91, 2750 Nagykőrös, Hungary (Tax no. 32673258-2-13, EU VAT HU32673258, Company no. 13-09-236875). Forint Alkotás Kft. is your contracting party and invoices you directly; our Benelux office at Torenallee 101, 5617 BR Eindhoven is a visiting and postal address for sales and support. Departures from these terms only in writing. Neuramerce is a business service (B2B).
2. The service
Neuramerce is a software platform (SaaS) that bundles ecommerce tools into one portal: advertising, social media, inbox, inventory, reviews and more, plus Neura AI. Which modules you take is up to you, per subscription.
3. Subscription & cancellation
Subscriptions run monthly or annually and renew automatically.
Monthly subscriptions can be cancelled monthly, up to the last day of your period, directly in the portal — no notice period, no phone call needed.
Upgrades take effect immediately (settled pro rata); downgrades from the next period.
After cancelling you keep export access to your data for 30 days.
4. Prices & payment
Prices are on the pricing page and exclude VAT. Payment by direct debit or credit card, in advance per period. If prices change, the new price applies only from your next renewal, at least 30 days after the announcement.
5. Your data
All data you put into the platform remains your property. We process it solely to deliver the service, in line with the privacy statement and the data processing agreement. You can export at any time, in common formats (CSV/JSON).
6. Fair use
You won't use the platform for spam, illegal trade or circumventing the platform rules of connected services (Meta, Google, bol, etc.). Fair-use limits per module are in the product documentation; if you structurally exceed them we'll get in touch first.
7. Availability
We aim for 99.9% uptime, measured per quarter, excluding planned maintenance outside office hours. We report outages on the status page in your portal.
8. Liability
Our liability is limited to direct damages, capped at the amount you paid us in the 12 months before the incident. We aren't liable for indirect damages (lost revenue, data loss through external integrations), except in cases of intent or gross negligence.
9. Changes & governing law
We announce changes to these terms at least 30 days in advance by email. If you don't agree, you can cancel free of charge before the effective date. Dutch law applies; disputes go to the Amsterdam district court.