Comparison · updated October 2026

CM.com alternative: from Robin to an inbox in your webshop

Robin has been absorbed into CM.com Agent Inbox: a broad channel platform with RCS, Apple Messages and the HALO AI agent, with pricing on request. Neuramerce puts orders, returns and customer value next to the conversation in the platform your shop runs on, with a subscription that includes the Inbox.

Book a free demo See the Inbox

Inbox included in every Neuramerce subscription

TL;DR: who is what for?

Choose

if you already buy SMS, voice or payments from CM.com, need channels such as RCS, Apple Messages or Telegram, or are looking for an AI agent that also automates processes beyond customer service.

Choose

if you run a webshop and want customer contact, orders, returns and inventory in one platform, with a price you can see upfront and the AI included in the subscription.

The full comparison

CM.com Agent Inbox compared on what both systems do themselves. CM.com wins on channel breadth, translation and the HALO agent; the difference lies in how close the inbox sits to your webshop and how transparent the pricing is.

Neuramerce is still very much in development. Need a particular integration or feature? Let us know: many features can be built fairly quickly. Feel free to get in touch.

Feature	Neuramerce	CM.com
Channels
Email, live chat and WhatsApp in one queue⁠	Built in	Built in
Instagram and Messenger	Built in	Built in, also RCS and Apple Messages
Telephony in the same inbox	Built in	Built in
bol.com and marketplace messages	No	Not publicly confirmed
Webshop
Orders and customer value next to the conversation⁠	Same system, no integration	Customer profile via integrations
Refund or cancellation from the conversation	No, via the Orders module	Order status and starting a return via HALO
Return and warranty case in the conversation	Built in	Starting a return, no case confirmed
Live visitors with shopping cart and proactive chat	Built in	Proactive chat, no live list confirmed
AI
AI chatbot that answers on its own	On the chat widget	HALO, also performs tasks
AI draft replies for your team	Built in	AI assistant
Translate customer messages with one click	With one click	Translation in 72 languages
Team
Canned responses with variables	No	Not publicly confirmed
SLA monitoring and routing rules	No	Routing and SLA management
Customer satisfaction measurement (CSAT)	No	Not publicly confirmed
Dutch-language admin interface	Yes	Probably, not confirmed
Cost
Cost	Included in the platform	On request
AI costs	Included in the subscription	On request

Comparison based on public information, October 2026. CM.com, Agent Inbox and HALO are trademarks of CM.com N.V.; we are not affiliated. Spot something that's wrong? Let us know

What does your CM.com stack really cost?

CM.com doesn't publish fixed prices: licences, channels and AI usage determine your quote. Enter the amounts from your own quote and compare the total with one platform rate that includes the Inbox.

Agent Inbox licences (€/month)€ 300HALO and AI usage (€/month)€ 150WhatsApp and SMS message costs (€/month)€ 80Integrations with your shop (€/year)€ 600

Estimated saving per year

€ 5.670

vs. € 6.960/year with CM.com

Claim this saving

Indicative, excl. VAT. Enter the amounts from your own CM.com quote. Meta has charged for WhatsApp service conversations since 1 October 2026. Compared with Neuramerce Pro, €1,290 per year with annual billing.

Why webshops switch from CM.com

Rarely because the channel reach falls short. Usually because the inbox stays separate from the webshop and the price only becomes clear in a quote.

A price you can see upfront

CM.com works with quotes per channel, volume and AI feature. With Neuramerce, the Inbox is part of a subscription with a published price.

Orders without an integration

With Neuramerce, the inbox is the same system as your webshop, so orders, returns and inventory never drift out of sync.

Returns and warranty in the conversation

You open and edit a return or warranty case from the conversation, with status, costs and timeline alongside.

Live visitors with shopping cart

You see who is on your site right now and what's in their shopping cart, and you start a chat yourself when someone hesitates at checkout.

One bill, one support team

No separate inbox next to your shop, mailing and CRM. One platform, one support team.

Switching in 4 steps

Your customers won't notice a thing. We connect your channels and keep CM.com running alongside until everything works.

Demo and intake
30 minutes. We look at which channels, HALO flows and integrations you use in CM.com and whether the platform covers them. Honest answer included: the Inbox doesn't have RCS, Apple Messages or Telegram.
Connect channels
You connect your email addresses, WhatsApp number, Instagram, Messenger and the chat widget to the Inbox.
Run side by side
For a few days, conversations come in to both systems. That way you see in your own day-to-day work whether everything is right.
Go live and cancel
Once everything runs as it should, you cancel your Agent Inbox licences. You can keep SMS or payments with CM.com if you like.

FAQ

Frequently asked questions about switching from CM.com.

01Does Robin still exist?

Robin was acquired by CM.com and is now called Agent Inbox. The login still runs on Robin infrastructure, but the product is sold and developed as CM.com.

02Is Neuramerce a good alternative to CM.com Agent Inbox?

For webshops that want customer contact, orders and returns in one platform, yes. If you need channels such as RCS, Apple Messages or Telegram, or you already buy a lot of SMS and voice from CM.com, CM.com is a better fit.

03Does the Neuramerce AI also perform tasks, like HALO?

The AI chatbot answers questions on your site and can, for example, check whether a product is in stock. The Inbox doesn't have an agent that carries out processes on its own like HALO; you handle return and warranty cases yourself from the conversation.

04Can I refund or cancel an order from the Neuramerce inbox?

Not from the conversation itself yet. You see the order next to the conversation and open it in the Orders module with one click. Return and warranty cases, however, you edit directly from the conversation.

05What does the Neuramerce Inbox cost?

Nothing extra: the Inbox is part of the platform subscription. You pay one rate for site, shop, inventory, customer contact and marketing.

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