Comparison · updated October 2026

Gorgias alternative: order data for every webshop

Gorgias is the helpdesk for Shopify brands: deeply integrated, with refunds and revenue per ticket. Outside Shopify, you can only view orders, not change them. On top of that, an AI reply counts both as a resolution and as a ticket. Neuramerce puts orders, returns and customer value next to the conversation inside the platform your shop itself runs on, with the AI included in the subscription.

Book a free demo See the Inbox

Inbox included in every Neuramerce subscription

TL;DR: who is what for?

Choose

if you're a Shopify brand with lots of tickets and want refunds, cancellations and revenue per conversation directly from the helpdesk. That's where Gorgias is the strongest of its kind.

Choose

if your webshop doesn't run on Shopify or you want everything in one platform: orders, returns and warranty sit next to every conversation, without ticket bundles and without AI costs per resolution.

The full comparison

Gorgias compared on what both systems do themselves. Gorgias wins on Shopify actions, macros and revenue reporting; the difference lies in everything outside Shopify and in how tickets and AI are billed.

Neuramerce is still very much in development. Need a particular integration or feature? Let us know: many features can be built fairly quickly. Feel free to get in touch.

Feature	Neuramerce	Gorgias
Channels
Email, live chat and WhatsApp in one queue⁠	Built in	Built in
Instagram and Messenger	Built in	Built in
Telephony in the same inbox	Built in	Built in
bol.com and marketplace messages	No	Amazon via app, no bol.com
Webshop
Orders and customer value next to the conversation⁠	Same system, no integration	Deep with Shopify, other shops read-only
Refund or cancellation from the conversation	No, via the Orders module	Shopify only
Return and warranty case in the conversation	Built in	Not found
Live visitors with shopping cart and proactive chat	Built in	Proactive campaigns, no live list
AI
AI chatbot that answers on its own	On the chat widget	AI Agent, all channels
AI draft replies for your team	Built in	Built in
Translate customer messages with one click	With one click	Language detection, translation not confirmed
Team
Canned responses with variables	No	Macros
SLA monitoring and routing rules	No	Built in
Customer satisfaction measurement (CSAT)	No	Built in
Revenue from customer contact in reporting	No, customer value per customer	Shopify only, from Pro
Dutch-language admin interface	Yes	English
Cost
Cost	Included in the platform	Per ticket bundle, $360 per month for 2,000 tickets
AI costs	No charge per resolution	$0.90 to $1.00 per resolution, also counts as a ticket

Comparison based on public information, October 2026. Gorgias is a trademark of Gorgias Inc.; we are not affiliated. Spot something that's wrong? Let us know

What does your Gorgias stack really cost?

Gorgias charges per ticket bundle. Add the AI resolutions, extra tickets in busy months and the apps for other channels. Compare that total with one platform rate that includes the Inbox.

Gorgias plan (€/month)€ 330AI resolutions (€/month)€ 250Extra tickets in peak months (€/month)€ 60Apps and integrations (€/month)€ 40

Estimated saving per year

€ 6.870

vs. € 8.160/year with Gorgias

Claim this saving

Indicative, excl. VAT. Gorgias charges in dollars: enter the amounts converted to euros. Compared with Neuramerce Pro, €1,290 per year with annual billing.

Why webshops switch from Gorgias

Rarely because Gorgias falls short for Shopify. Usually because the shop doesn't run on Shopify or the bill per ticket and resolution becomes unpredictable.

No meter per ticket or resolution

Gorgias charges per ticket bundle and the AI per resolution, and an AI reply also counts as a ticket. With Neuramerce, the AI is included in the subscription.

Order data for every shop

Outside Shopify, you can only view orders in Gorgias, not change them. With Neuramerce, orders, returns and customer value sit in the same system as the inbox.

Returns and warranty in the conversation

You open and edit a return or warranty case from the conversation, with status, costs and timeline alongside.

Made for Dutch-speaking teams

Gorgias has an English-language admin interface. The Neuramerce Inbox admin is in Dutch, like the rest of the platform, which suits teams that work in Dutch.

One bill, one support team

No separate helpdesk next to your shop, mailing and CRM. One platform, one support team.

Switching in 4 steps

Your customers won't notice a thing. We connect your channels and keep Gorgias running alongside until everything works.

Demo and intake
30 minutes. We look at which macros, rules and Shopify actions you use in Gorgias and whether the platform covers them. Honest answer included: the Inbox doesn't have refunds from the conversation yet.
Connect channels
You connect your email addresses, WhatsApp number, Instagram, Messenger and the chat widget to the Inbox.
Run side by side
For a few days, conversations come in to both systems. That way you see in your own day-to-day work whether everything is right.
Go live and cancel
Once everything runs as it should, you cancel Gorgias. One environment, one bill.

FAQ

Frequently asked questions about switching from Gorgias.

01Is Neuramerce a good alternative to Gorgias?

If your shop doesn't run on Shopify, or you want everything in one platform, yes. If you're a Shopify brand that wants refunds, cancellations and revenue per ticket directly from the helpdesk, Gorgias is further ahead.

02Can I refund or cancel an order from the Neuramerce inbox?

Not from the conversation itself yet. You see the order next to the conversation and open it in the Orders module with one click. Return and warranty cases, however, you edit directly from the conversation.

03How does Neuramerce charge for customer contact?

The Inbox is part of the platform subscription. You pay no charge per ticket and no charge per AI resolution.

04Does the Inbox have revenue reporting per conversation?

Not yet. You see the customer value per customer next to the conversation, but not revenue per conversation or per team member. Gorgias offers that for Shopify stores from the Pro plan.

05What does the Neuramerce Inbox cost?

Nothing extra: the Inbox is part of the platform subscription. You pay one rate for site, shop, inventory, customer contact and marketing.

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