Every question about a kamado.
One inbox.

Which size suits my family? Will the plancha fit on my table? When will it arrive? Nomad Fire customers ask these questions in the website chat, by email, or on WhatsApp and Instagram. Each channel used to land in a different app.

The result: the same customer got helped twice, or not at all. And whoever replied couldn't see that the customer had already placed an order last week.

A quick answer that is wrong costs more than one that arrives an hour later. That is why each conversation shows what the customer bought and asked before. Someone asking whether a rain cover fits their kamado gets an answer about their own model, not about every model at once.

In the BBQ world a purchase often runs through several channels. A customer asks a question in the chat in the evening, sends a photo via WhatsApp the next day and calls after delivery. When those channels live in separate apps, every conversation starts over. In one inbox it is one continuous story.

Because Nomad Fire shares a team with other brands, conversations are split into teams per brand. That way nobody accidentally replies on behalf of the wrong brand, and everyone only sees what belongs to their shop.