Modules/Customer contact

Every contact.
One history.

Email, chat, WhatsApp, Instagram, Messenger and telephony arrive in the same inbox as your customer record, so you never have to hear the same story twice.
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Included from every plan up

The Neura inbox with conversations from every channel in one list, a chat with a return case, a Copilot draft reply and customer context alongside.

Why these three are one group.

A support tool that doesn't know who the customer is, is a typewriter with a mailbox. At Neuramerce, every conversation instantly knows who's on the other end, what they ordered and what they told you before.
  • All channels arrive with the same contact: email, chat, WhatsApp, Instagram, Messenger and telephony, never in separate silos.
  • Orders and customer value sit next to every conversation: what the customer bought and what they've been worth so far.
  • Reviews live in the same platform: check low scores first, then reply publicly. No separate Trustpilot tab.

Want to see all your customer contact in one place?

In 20 minutes we'll show you how inbox, CRM and reviews together form your customer view.
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