Every customer question.
One screen.
Email, live chat, WhatsApp and reviews arrive in one inbox — with the customer's order history automatically alongside. No tabs, no "let me look that up".
Part of every plan · replaces Trengo, Zendesk and separate WhatsApp tools, among others
Built for webshops, not for call centres.
All channels, one queue
Email, live chat, WhatsApp Business and review replies in one conversation overview. Assign, snooze, done.
Customer context alongside
Orders, returns, earlier conversations and customer value sit automatically next to every conversation. Zero looking things up.
Neura AI suggests replies
Draft replies based on your own policy and the customer's order status. You approve, Neura types.
Live visitors
See who's on your shop right now and on which page — and start a chat proactively when someone stalls at checkout.
Reporting that actually means something
Response time, resolution time and conversation volume per channel — tied to revenue, not as a standalone support statistic.
Templates & automation
Canned replies with variables, automatic routing by topic and out-of-office flows.
Stronger because the rest is watching along.
Standalone helpdesk tools only see the conversation. The Neuramerce Inbox sees your whole business — that's the difference between answering and solving.
- Inventory — "when is it back?" answers itself: the expected delivery date is right there in the conversation.
- Reviews — a 2-star review becomes a conversation, not a surprise on Trustpilot.
- Neura AI — recognises recurring questions and suggests turning them into an FAQ item or an automation.
Want to see how it works with your shop?
In 20 minutes we'll show you the Inbox with your own channels as the example.